Customer Service
Get recognition for your ability to create a great customer-service experience with the NVQ Certificate or Diploma in Customer Service.
These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy.
Depending on which level you take, you'll cover areas such as:
- Communicate using customer service language
- Follow the rules to deliver customer service
- Maintain a positive and customer-friendly attitude
- Deal with customers face to face
- Do your job in a customer friendly way
- Organise the delivery of reliable customer service.
Select a course category from the list below to view the range of courses that we offer within that category.
Visit www.apprenticeships.org.uk for more information.
